How long does it take to make my item?
The production process may vary from 1-8 weeks.
◦ Made to order rings take about 4-6 weeks to produce depending on design. May take up to 8 weeks during holidays.
◦ Made to order necklaces, earrings take about 3-6 weeks to produce depending on design.
We will be sure to expedite the process wherever we can. Thank you for your patience!
Do you have any in stock items?
For some items (necklaces, bracelets and rings, excluding engagement), we do have it in stock. Please contact us and we will let you know if it is in stock and ready to ship right away.
How is my item shipped?
We provide free standard shipping with insurance for all orders within the US with either USPS or UPS.
For orders over $500, we will include signature confirmation.
For a small fee, you can choose a faster shipping service.
Please allow an additional 1-2 business days for the tracking to update once you receive an email confirmation.
Do you ship internationally?
Yes! But please be aware that on occasion, international shipments may get withheld at customs. This may delay delivery up to 30 business days during rare occasions.
Please be sure to follow your tracking closely for updates and more information. If the package seems to be stuck at customs, you should also contact your local post office or customs office if they have not contacted you directly.
Customs & Duty Fees -International Orders
Please be sure to check your country's customs and duty fees for your shipment. This will be collected upon delivery and is not included when you place your order.
It is the customer's responsibility to understand the customs and duty fees from the United States. Everelle is not responsible for the customs/duty fees and we will not reimburse you for customs charges paid upon delivery.
Still have questions? We're happy to help! Please email us at firstname.lastname@example.org and we will get back to you within 24 hours.